At Dhãran, we strive to provide our customers with a seamless and enjoyable shopping experience. We understand that sometimes you may need to return or exchange a garment, and we're here to assist you in any way we can. Please take a moment to review our return policy.
You may return or exchange your garment within 10 days of receiving the courier. The condition for returns or exchanges is that the garment must be in its original condition, unused, unwashed, free from any signs of wear and with the original label and packaging intact.
To initiate a return or exchange, please contact our customer support team at email@example.com within the specified 10-day period. Provide your order details, including the order number, item(s) being returned or exchanged, and reason for return. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Please ensure the garment is securely packed to prevent damage during transit.
Refunds and Exchanges:
Upon receiving and inspecting the returned garment, we will process the refund or exchange accordingly. Refunds will be issued to the original payment method used during the purchase. Exchanges are subject to availability, and we will notify you if the requested item is out of stock.
We aim to make the return process as smooth as possible. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team for assistance. Your satisfaction is our top priority, and we will do our best to ensure a satisfactory resolution to any return.